Privacy Policy

Last updated on 16 Oct 2024

1. Introduction

Welcome to "Grofirst" (legally known as Grofirst Digital store LLP) ("the Platform"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal information when you register as a vendor on our Platform.

2. Information We Collect

2.1. Registration Information: When you register as a Doctor/Clinic on our Platform, we may collect the following information:

• Your full name
• Contact information (email address, phone number)
• Registration Information (Medical Registration Number)
• Business information (Clinic name, address, PAN)
• Payment information (bank account details, payment history)
• Other Licenses (in case of clinics operating Labs & Pharmacy, required licenses must be provided)

2.2. Profile Information: Doctors/Clinics have the option to provide additional information to complete their profiles, such as profile pictures, Service listings and other details regarding facilities provided.

2.3 Service Information: Doctor/Clinic have the option to provide the details of services like lab facility, pharmacy, scanning etc...

2.4. Communication: We may collect information related to your communication with us, including customer support inquiries and feedback.

2.5. Cookies and Tracking Technologies: We may use cookies and other tracking technologies to collect information about your use of the Platform. This includes information about your browsing history, device type, and IP address.

3. How We Use Your Information

We may use your personal information for the following purposes:

3.1. Doctor/Clinic Registration: To facilitate the registration process, verify your medical registration, and maintain your account.

3.2. Communication: To communicate with you regarding your Doctor/Clinic account, bookings, and customer support inquiries.

3.3. Platform Improvement: To analyze and improve our Platform's functionality, user experience, and services.

3.4. Marketing: With your consent, we may send you promotional emails, newsletters, or updates about our services and features.

4. Sharing of Your Information

We may share your personal information with the following parties:

4.1. Third-Party Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services. These providers are bound by confidentiality obligations.

4.2. Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, legal processes, or governmental requests.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the security of your data.

6. Your Choices

You have the following choices regarding your personal information:

6.1. Access and Correction: You can access and update your personal information through your vendor account settings.

6.2. Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails you receive.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and services. The revised Privacy Policy will be posted on the Platform, and the "Effective Date" at the top of the policy will be updated accordingly.

8. Contact Us

For inquiries or support related to this Agreement, please contact us at hello@grofirst.app or visit our office at No. 3/332D, Hanshas Complex, Kovilakam Road, Nilambur, Kerala - 679329.

By registering on our Platform, you agree to the terms of this Privacy Policy.